Dear ModLi Family,
We’re all in this together.
In this unprecedented time, we want you to know that we are thinking of you. As a company, we want to ensure that everyone continues to stay healthy and safe. We care deeply about our customers and employees and are taking all the necessary precautions to ensure that everyone’s safety comes first. As part of these precautions, all of our employees, including our customer service agents, are working from home.
We are determined to make sure that your experience on our website and the service you receive remains at the same level of excellence as before and we understand that you might have some concerns regarding shipping and returns during this time.
Regarding Shipments and Orders: We are operating as normal and are processing orders as normal. However, due to COVID-19, some shipments may get delayed. If you need assistance tracking your order, our customer service will be glad to assist you.
Regarding Returns: We are extending our return policy to 60 days for orders placed from February 1, 2020 or later, until further notice. Returns and refunds will be processed as normal.
If you have any further questions or concerns, please see our FAQs here or contact our customer service. They will be more than happy to help you out! Reach out at [email protected] or 1-877-957-2883.
Now, more than ever, it’s important to stay connected.
In these trying times, it’s more important than ever to pull together as a community. While practicing social distancing is incredibly important for our continued health, that doesn’t mean we cannot continue to build connections and friendships. It’s important to continue to engage with the important people in your life and to take care of your emotional well-being.
Lastly, we’d like to take a moment to thank our incredibly dedicated team and give a big thanks to you – our loyal community of customers! You make us feel like we’re all part of a giant extended family and we hope we can continue to support each other. We look forward to continuing to build those connections one day at a time.
Take care and stay strong.
Nava Brief-Fried Co-Founder and CEO
Dear ModLi Family,